ONTECH SERVICES
Refund & Cancellation Policy
This policy applies to payments made for internet services, plans and related charges.
Plan Cancellation
Cancellation requests are subject to the selected plan's terms and the service status. Customers should contact support before requesting cancellation.
Refunds
Where a refund is applicable, eligibility and the refundable amount will depend on the payment, service activation status and applicable plan terms. Approved refunds will be processed through the applicable payment method within the communicated timeline.
Installation Charges
Installation or activation charges may be non-refundable once installation or service activation has been completed, except where applicable law or a specific commercial commitment requires otherwise.
Contact
For refund or cancellation requests, contact OnTech Services using the support details published on the website.